Returns & Refunds

Thank you for shopping with Bueticia.

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.

Eligibility for Returns

• Product must be unused and in original packaging.
• Returns are only accepted for damaged, defective, or incorrect items.
• Opened or used skincare products cannot be returned due to hygiene reasons.

Refund Process

• Once your return request is approved, refunds will be processed within 5–7 business days.
• Refunds may be sent through bank transfer, wallet, or original payment method depending on the order type.

Non-Returnable Items

• Used products
• Opened skincare items
• Products damaged after delivery

Exchange Policy

If you receive the wrong product, we will arrange a replacement where applicable.

Contact Us

For return or refund assistance, please contact us through our official support channels.